Frequently Asked Questions
Welcome to our FAQ hub. We've compiled a comprehensive list of the most common questions we receive from UK players about Mirror Bingo and online casinos in general. We've grouped them into categories to help you find the answers you're looking for quickly. If your question isn't answered here, please don't hesitate to get in touch with us.
Account & Registration
- Is it safe to register at Mirror Bingo?
- Yes, it is extremely safe. The platform is licensed and regulated by the UK Gambling Commission (UKGC), which imposes strict standards for data protection and player security. All your personal and financial information is protected by SSL encryption.
- Why do I need to provide my personal details to register?
- This is a legal requirement under UKGC regulations. The casino must verify your age (to ensure you are 18+) and your identity (to prevent fraud and money laundering). It's a key feature of any legitimate UK online casino.
- What is KYC and why do I need to send documents?
- KYC stands for "Know Your Customer". It's the identity verification process. Sometimes, the casino cannot verify you automatically and will ask for documents (like a passport and utility bill). This is a standard, one-time security procedure. We recommend doing it as soon as you register to speed up your first withdrawal.
- I forgot my password. What do I do?
- On the login screen, click the "Forgotten Password?" link. You'll be prompted to enter your registered email address and date of birth. A secure reset link will then be sent to your email.
Bonuses & Promotions
- Do I need a promo code to get the welcome bonus?
- Typically, no. The welcome offer at Mirror Bingo is usually activated automatically when you make your first qualifying deposit of £10 or more. No code entry is needed.
- What does a "65x wagering requirement" mean?
- It means you must wager the value of your bonus winnings 65 times before they convert into real, withdrawable cash. For example, if you win £10 from free spins, you must place bets totalling £650 (£10 x 65) to complete the requirement. This is why we advise treating bonuses as a way to extend playtime, not as a source of profit.
- Can I refuse a bonus?
- Yes. If you prefer to play only with your own money, you can contact customer support immediately after depositing (and before you start playing) and ask them to remove the bonus from your account.
Deposits & Withdrawals
- What payment methods can I use?
- Mirror Bingo accepts a range of popular UK methods, including Visa Debit, Mastercard Debit, PayPal, Paysafecard, and Pay by Mobile.
- How long do withdrawals take?
- All withdrawals have a mandatory 72-hour pending period for security checks. After that, PayPal withdrawals are fastest (usually within 24 hours), while debit card transfers take 1-3 working days to reach your account.
- Is there a fee for withdrawals?
- Yes, Mirror Bingo applies a standard £2.50 transaction fee to all withdrawals, regardless of the amount or method. This is deducted from your withdrawal total.
- What is the minimum deposit?
- The minimum deposit amount is £10. This is also the amount required to qualify for the welcome bonus spin on the Mega Wheel.
Games & Fairness
- Are the slot games fair?
- Yes, absolutely. All games on UKGC-licensed sites use a Random Number Generator (RNG) to ensure that every outcome is statistically random and independent. These RNGs are regularly tested and certified by independent auditors.
- Can I play games for free in a demo mode?
- Due to UKGC regulations, demo play is not available to unverified users. Once your account is fully verified, some games may offer a demo mode, but this varies. The main way to play without spending is through free spin bonuses.
- Does Mirror Bingo have sports betting?
- No. Mirror Bingo is a specialist online casino and bingo site. It does not operate a sportsbook for betting on events like football or horse racing.